Warranty and defects liability guarantee
PVC, ALU, TIMBER and PVC/ALU and TIMBER/ALU builders' joinery are manufactured in compliance with norms and standards and certified.
Products manufactured by SATLER okna in vrata d.o.o. thus have the following workmanship and installation warranties.
25 years
- artificial stone windowsills resistant to any kind of weather conditions, acids, alkali, salts and UV rays and which do not absorb water.
15 years
- interior Topali windowsills resistant to temperature ranging up to maximum 180 degrees Celsius, UV, wear and wall moisture.
10 years
- colour resistance of white PVC profiles and wood grain colour profiles
- safety glass, airtightness and non-formation of mist in the cavity
- functionality of the sash (rotatable/tilting) (WINKHAUS, activPilot type)
- Obst door fillings
- white Hurst door fillings
5 years
- colour resistance of powder coated or anodised Heroal aluminium profiles
- colour resistance of aluminium blinds
- colour resistance of aluminium windowsills
- functionality of front door hardware, tilt-sliding and lift-sliding doors
- colour resistance of white Artdor and Grad-Export fillings and colour finish (Future, Elite) Grad-Export fillings
- glazing (formation of condensation between panes). The warranty period shall expire after 5 years in any case. (Individual works with any subsequent replacement of glazing shall be debited to the Client and shall not be subject to a claim. The warranty shall not include condensation formed on the glazing exterior, differing colours of the same glazing that can result from differing glazing sizes, differing dates of delivery or differing light interference.)
2 years
- functionality of shades (blinds, Venetian blinds, shutters) if instructions for use and maintenance are complied with
- Artdor colour finish door fillings
- hardware pertaining to tilt windows opened with a handle
1 year
- electrical supplies
- colour resistance of PVC blinds (strips)
- suspension that powers the device for rolling up corded blinds and mono command
- colour resistance of brass hardware
- all other materials not listed above
Warranty shall not be applicable to mechanically incurred damage or bruising after installation or delivery. Warranty shall not be applicable to the materials listed above in case of exposure to aggressive agents (acids, salt).
Products for whose defects the Client is liable shall not be returned.
The warranty sheet shall be presented to the Client including the invoice after works have been completed.